Terms of Service

Welcome to Ozak Travel Agency

These Terms of Service ("Terms") govern your access to and use of the services provided by Ozak Travel Agency ("we," "us," or "our"), including our website, booking platform, and related services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, making a booking, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Ozak Travel Agency.

1.1 Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

1.2 Account Registration

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Services Description

Ozak Travel Agency provides comprehensive services designed to help you discover and book exceptional experiences around the world. Our services include, but are not limited to:

• Destination Discovery:Browse and explore curated destinations, attractions, and experiences worldwide
• Booking Platform:Reserve accommodations, tours, activities, and transportation through our integrated booking system
• Personalized Recommendations:Receive tailored suggestions based on your preferences and interests
• Community Features:Connect with fellow travelers, share experiences, and access user-generated content
• Support Services:Access customer support before, during, and after your journey
• AI-Powered Tools:Utilize advanced technology to enhance your planning and booking experience

2.1 Service Availability

We strive to maintain continuous availability of our services, but we do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Booking and Reservations

3.1 Booking Process

When you make a booking through our platform, you enter into a direct contractual relationship with the service provider (hotel, tour operator, airline, etc.). Ozak Travel Agency acts as an intermediary to facilitate these bookings. You agree to comply with all terms and conditions imposed by the service providers.

3.2 Pricing and Payment

All prices displayed on our platform are subject to change without notice until payment is confirmed. Prices may vary based on availability, seasonality, and other factors. You agree to pay all charges incurred in connection with your bookings, including applicable taxes, fees, and service charges.

Payment must be made using one of the accepted payment methods displayed during the booking process. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate.

3.3 Booking Confirmation

Upon successful completion of a booking, you will receive a confirmation email containing details of your reservation. Please review this information carefully and contact us immediately if you notice any discrepancies. It is your responsibility to ensure that all booking details are correct.

3.4 Cancellations and Modifications

Cancellation and modification policies vary depending on the service provider and the type of booking. These policies will be clearly displayed during the booking process and included in your confirmation email. You acknowledge that:

• Some bookings may be non-refundable or subject to cancellation fees
• Modifications may incur additional charges
• Cancellation requests must be submitted according to the specified procedures
• Refunds, when applicable, will be processed according to the service provider's policy

4. User Responsibilities

4.1 Accurate Information

You are responsible for ensuring that all information you provide to us is accurate, complete, and up-to-date. This includes personal information, contact details, payment information, and any special requirements or requests related to your bookings.

4.2 Documentation and Requirements

You are solely responsible for obtaining and maintaining all necessary documentation for your travels, including but not limited to:

• Valid passports and visas
• Health certificates and vaccinations
• Travel permits and authorizations
• Appropriate identification documents

We recommend checking entry requirements well in advance of your departure date. Ozak Travel Agency is not responsible for any consequences arising from your failure to obtain proper documentation.

4.3 Prohibited Activities

When using our services, you agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Provide false, misleading, or fraudulent information
• Impersonate any person or entity
• Interfere with or disrupt the operation of our services
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems or software to extract data from our platform
• Engage in any activity that could harm our reputation or business interests
• Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable

5. Intellectual Property Rights

5.1 Our Content

All content available through our services, including but not limited to text, graphics, logos, images, videos, software, and data compilations, is the property of Ozak Travel Agency or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for personal, non-commercial purposes. This license does not include any right to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content obtained from our services
• Use our services for any commercial purpose without our express written consent
• Remove or alter any copyright, trademark, or other proprietary notices

5.3 User-Generated Content

By submitting content to our platform (including reviews, photos, comments, and other materials), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to grant this license.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

6.1 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6.2 Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

7. Disclaimers and Limitations of Liability

7.1 Service "As Is"

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.2 Third-Party Services

Ozak Travel Agency acts as an intermediary between you and third-party service providers. We do not own, operate, or control the hotels, airlines, tour operators, or other service providers whose services you book through our platform. We are not responsible for:

• The quality, safety, or legality of services provided by third parties
• The accuracy of information provided by service providers
• The actions or omissions of service providers
• Any disputes between you and service providers

7.3 Limitation of Liability

To the maximum extent permitted by applicable law, Ozak Travel Agency, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) our services
• Any conduct or content of any third party on our services
• Any content obtained from our services
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to us in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater.

8. Indemnification

You agree to indemnify, defend, and hold harmless Ozak Travel Agency, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content you submit or transmit through our services

9. Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

9.2 Jurisdiction

Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Sant'Antioco, Italy. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

9.3 Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us to seek an informal resolution of any disputes. Many disputes can be resolved quickly and amicably through direct communication.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through our services or via email. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. Material changes will be communicated with reasonable advance notice.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our customer support team. Upon termination, your right to use our services will immediately cease. Please note that termination of your account does not affect any bookings you have already made.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Behavior that harms or could harm other users or our business
• Extended periods of inactivity

11.3 Effect of Termination

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our services, constitute the entire agreement between you and Ozak Travel Agency regarding your use of our services.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Ozak Travel Agency.

12.4 Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms or our rights and obligations under these Terms without restriction.

12.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us:

We strive to respond to all inquiries within 48 hours during business days. For urgent matters related to active bookings, please use the emergency contact information provided in your booking confirmation.