Privacy Policy

Introduction

Welcome to Ozak Travel Agency. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websitehttps://ozzak-ai.comand use our services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account or subscribe to our newsletter
• Make a booking or purchase our services
• Contact us through our contact form or customer support
• Participate in surveys, promotions, or contests
• Interact with our social media pages

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time stamps of your visits

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery and Management

• Processing and fulfilling your bookings and reservations
• Managing your account and providing customer support
• Sending booking confirmations, updates, and travel documents
• Communicating important information about your trips

Communication and Marketing

• Sending promotional emails about special offers, new destinations, and services
• Providing personalized recommendations based on your preferences
• Conducting surveys and gathering feedback to improve our services
• Responding to your inquiries and support requests

Website Improvement and Analytics

• Analyzing website usage patterns and user behavior
• Improving website functionality, design, and user experience
• Developing new features and services
• Monitoring and preventing fraudulent activities

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Enforcing our terms and conditions
• Resolving disputes and preventing fraud

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers and Partners

We work with trusted third-party service providers who assist us in operating our business, including:

• Airlines, hotels, and tour operators for booking fulfillment
• Payment processors for secure transaction handling
• Email service providers for communication delivery
• Analytics providers for website performance monitoring
• Marketing platforms for promotional campaigns

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory authority requests
• Protection of our legal rights and interests
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure storage of personal information on protected servers
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws and regulations.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Transfer your data to another service provider

Correction and Update

• Request correction of inaccurate or incomplete information
• Update your account details and preferences

Deletion and Erasure

• Request deletion of your personal information
• Close your account and remove associated data

Objection and Restriction

• Object to processing of your information for certain purposes
• Request restriction of processing in specific circumstances
• Opt-out of marketing communications at any time

Withdrawal of Consent

• Withdraw consent for data processing where consent was the legal basis
• Note that withdrawal does not affect the lawfulness of processing before withdrawal

International Data Transfers

Ozak Travel Agency operates from Italy and serves customers worldwide. Your information may be transferred to, stored, and processed in countries other than your country of residence.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Your explicit consent for specific transfers

We are committed to ensuring that your information receives adequate protection regardless of where it is processed.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

For family bookings involving minors, we require that an adult provide the necessary information and consent on behalf of the child.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

When you interact with third-party services through our website (such as social media plugins), those third parties may collect information about you according to their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website homepage
• Provide a summary of key changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries as promptly as possible.